Setup Fails When Installing Office 2000 on a Windows Terminal Server
Applies To
This article was previously published under Q217640
SYMPTOMS
When you attempt to install Microsoft Office 2000, or insert the CD-ROM into the CD-ROM drive, the following error message may appear:
Some default settings in Microsoft Office 2000 setup do not work properly on a Windows Terminal Server. To install Office on Terminal Server, you must use the instructions and tools available in your Office 2000 Resource Kit or at http://www.microsoft.com/Office/ORK/.
When you click OK, another error message appears:
Installation ended prematurely because of an error.
When you click OK again, Setup quits.
CAUSE
This problem occurs when you install Office on Microsoft Windows Terminal Server and you have not used the transform (.mst file) provided with the Microsoft Office 2000 Resource Kit. When you insert the CD-ROM into the CD-ROM drive, Setup automatically starts from the Autorun.inf file, but Setup fails because you have not used the transform.
RESOLUTION
When installing Office on Windows Terminal Server, you must use a transform (.mst file). The Microsoft Office 2000 Resource Kit provides a transform called Termsrvr.mst. You must specify this transform by using a command-line switch during Setup.
Note ORKTools.exe is a self-extracting executable file that contains the TermSrvr.mst file. You can download ORKTools.exe from Online Services. To download ORKTools.exe, visit the following Microsoft Web site:
http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm#orktools
To install Office on a Windows Terminal Server, follow these steps:
Windows Terminal Server 4.0
Click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click the Add/Remove Programs icon. Click Install, and then click Next.
Click Browse.
In the root folder of Office Disc 1, click to select Setup.exe, and then click Open.
Setup.exe is added to the Command line for installation program box.
In the Command line for installation program box, append the following parameter after Setup.exe, separated by a space:
TRANSFORMS="path:\TermSrvr.mst"
where path is the location of the .mst file. This command identifies the Terminal Server transform to use during installation.
Click Next.
In the Change User Options dialog box, select All users begin with common application settings, and then click Next.
Follow the prompts on the screen to install Office.
When setup is complete, restart the computer and log back on to Windows as the same user to allow Office 2000 Setup to complete successfully.
Windows 2000 Server with Terminal Services Installed
Click Start, point to Settings, and then click Control Panel.
In Control Panel, double-click the Add/Remove Programs icon.
Click Add New Programs, and then click CD or Floppy.
Click Browse.
In the root folder of Office CD-ROM 1, click to select Setup.exe, and then click OK.
Setup.exe is added to the Command line for installation program box.
In the Command line for installation program box, append the following parameter after Setup.exe, separated by a space:
TRANSFORMS="path:\TermSrvr.mst"
where path is the location of the .mst file. This command identifies the Terminal Server transform to use during installation.
Click Finish.
Follow the prompts on the screen to install Office.
When you receive the prompt, restart the computer, and then log back on to Windows as the same user to allow Office 2000 Setup to complete successfully.
Windows Server 2003 with Terminal Services Installed
Click Start, and then click Control Panel.
Double-click Add or Remove Programs.
Click Add New Programs, and then click CD or Floppy.
Click Next.
Click Browse.
In the root folder of Office CD-ROM 1, click to select Setup.exe, and then click OK.
Setup.exe is added to the Command line for installation program box.
In the Command line for installation program box, append the following parameter after Setup.exe, separated by a space:
TRANSFORMS="path:\TermSrvr.mst"
where path is the location of the .mst file. This command identifies the Terminal Server transform to use during installation.
Click Next.
Follow the prompts on the screen to install Office.
For additional information about installing Office 2000 on Windows Server 2003 with Terminal Services installed, or for more information about how to install Office 2000 from the run line on Windows Server 2003 with Terminal Services installed , click the following article number to view the article in the Microsoft Knowledge Base:
283675 Installing Office 2000 on Windows XP Advanced Server That Is Running Terminal Services
REFERENCES
For more information about installing Office on a Windows Terminal Server, check the Microsoft Office 2000 Resource Kit. For more information, visit the following Microsoft Office 2000 Resource Kit Web page at the following Microsoft Web site:
http://www.microsoft.com/office/ork/2000/
The information in this article applies to:
Microsoft Office 2000 (Setup), when used with:
the operating system: Microsoft Windows Server 2003
the operating system: Microsoft Windows 2000
the operating system: Microsoft Windows NT 4.0
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