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| The Start Time of Appointments Is Changed to One Hour Later in OWA |
The Start Time of Appointments Is Changed to One Hour Later in OWA
SYMPTOMS
When you create an appointment in Microsoft Outlook and invite an attendee, if the attendee opens the appointment in Outlook Web Access (OWA), the attendee sees the scheduled start time of the appointment as one hour later than the time that you set for the appointment to start. If the attendee accepts the invitation to the appointment, the appointment appears in the attendee's Calendar view with the one-hour time change. When you view the appointment in OWA Calendar view, the appointment start time appears unchanged. If you open the appointment, the start time is one hour later than the time that you set for the appointment to start.
MORE INFORMATION
To help illustrate this problem, consider the following scenario:
You create an appointment in Outlook, and then select the start time that you want the appointment to start (for example, 09:00).
You add an attendee to the appointment, and then you save and close the appointment. In the Outlook Calendar, you see the appointment scheduled to start at the time that you set (09:00).
The invited attendee uses OWA to open the appointment and sees the start time of one hour later (10:00) than the time that you set for the appointment to start (09:00).
The attendee accepts the invitation, and then the attendee's OWA Calendar view confirms that the appointment has been added one hour later (10:00) than the time that you set for the appointment to start (09:00).
You start OWA, and then in Calendar view, you see the appointment scheduled to start at the time that you set (09:00).
You open the appointment, and the start time has changed to one hour later (10:00) than the time that you set for the appointment to start (09:00).
RESOLUTION
Cumulative Rollup Information
To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824282 September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup
Hotfix Information
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 2000 Server service pack that contains this fix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Component: OWA
The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
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http://support.microsoft.com/default.aspx?scid=kb;en-us;818379 |
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