OUR SERVICES
BUSINESS GRADE IT SUPPORT
IT Next Generation has been operating in Sydney since 2003. Our team has been providing high quality IT services, support and consulting to businesses across Sydney as well as clients across Australia, New Zealand, Asia, Europe and the Middle East.
Our Fully Managed team supports Medium and Small businesses offering a wide range of skills and knowledge to give expert support at a reasonable price. We support clients across many different industries including Manufacturing, Retail, Legal, Accounting, Real Estate, Marine and Retirement Resorts.
Our Fully Managed team benefit from the expertise and experience of our Enterprise Projects team and use these skills and knowledge across our Medium and Small clients to improve processes and security.
We have many customers that we have worked together with for well over 10 years. We aim to be an integral and trusted part of your business for the long term by providing quality service and advice at all times.
Our Enterprise Projects team work primarily with Large Business and Government clients providing expert network and security services as well as an efficient Project Management experience to deliver a successful result on time.
Our Enterprise Projects team have high level networking and network security skills and have worked in various secure NOC, SOC and Data Centers.
We have worked with major banks, airlines, financial institutions, transport companies, healthcare, government agencies and government departments.
Our Enterprise Projects team combine the nimbleness of a small team with expert knowledge and experience to provide a superior experience.
Come and experience our commitment to your success.
CYBER SECURITY
Protect your organisations IT assets, IP and data with advanced cybersecurity systems, training and processes.
MANAGED IT SERVICES
Proactive monitoring and management of your IT infrastructure and systems. Best practice setup and maintenance.
BUSINESS CONTINUITY
Business grade IT systems and hardware, multiple backups, standby servers, and tested Disaster Recovery Plans.
LOCAL HELPDESK
Our local support team is here to solve your IT challenges with fast, friendly and efficient service. Real people who care about your success.
CYBER SECURITY
Protect your organisations IT assets, IP and data with advanced cybersecurity systems, training and processes.
MANAGED IT SERVICES
Proactive monitoring and management of your IT infrastructure and systems. Best practice setup and maintenance.
BUSINESS CONTINUITY
Business grade IT systems and hardware, multiple backups, standby servers, and tested Disaster Recovery Plans.
LOCAL HELPDESK
Our local support team is here to solve your IT challenges with fast, friendly and efficient service. Real people who care about your success.
ESSENTIAL BUSINESS IT SERVICES
Multilayered IT Security to protect your business from evolving cyber threats with our multi-layered security framework including:
- Centrally managed antivirus and endpoint detection
- Phishing simulation and training
- Password management and dark web monitoring
- Security patching and vulnerability assessments
- Compliance with Australian Cyber Security Centre’s Essential Eight
Fully Managed IT Assets and Services from our expert team:
- Proactive monitoring and maintenance
- Office 365 integration and optimization
- Cloud and on-premise server support
- Monthly reporting and strategic IT consulting
Our Local IT Helpdesk gives your team the expert advice and support they need to get their jobs done:
- Available 8:30am to 5:15pm, Monday to Friday (excluding NSW Public Holidays)
- Support for network infrastructure, cloud applications, internet, printing, remote working, and common applications
- Ticket tracking and SLA-backed resolution times
- Emergency after-hours support
We plan for Business Continuity to keep your team operational in the face of disruption:
- Automated backups and disaster recovery planning
- Cloud applications and local server data protection
- Incident response and continuity strategies tailored to your business
COMMITMENT + EXPERIENCE
IT Next Generation was founded in 2003 and has been providing high quality IT service and support for well over 20 years. Our principals have over 100 years of experience between them.
With a proven track record of supporting small and medium businesses from 5-50 users to working with multi-national companies and government departments to charities and not for profit organisations IT Next has the skills and experience to enhance your business.
THE IT NEXT GENERATION ADVANTAGE
Our team is constantly working to improve our processes, service delivery and effectiveness of our tools. Our efforts result in a great outcome for your organisation. We provide comprehensive tech support designed around the real needs of growing businesses. We provide straight forward service agreements without vague SLAs or confusing jargon. We combine strategy, processes, support, and security to keep your operations running seamlessly.
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Fast and Direct Support
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We Take Ownership Of The Issues
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Clear Answers, Clear Explanations
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Vendor Management
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Transparent and Predictable Pricing
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Consistent and Reliable Service
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Trusted Partners - We're In This Together
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Your Own Virtual CIO
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Proactive Support and Maintenance
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Full Ticket History
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Efficient Processes and Workflows
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License and Asset Management
-
Fast and Direct Support
-
We Take Ownership Of The Issues
-
Clear Answers, Clear Explanations
-
Vendor Management
-
Transparent and Predictable Pricing
-
Consistent and Reliable Service
-
Trusted Partners - We're In This Together
-
Your Own Virtual CIO
-
Proactive Support and Maintenance
-
Full Service Ticket History
-
Efficient Processes and Workflows
-
License and Asset Management
RELIABLE, PROACTIVE IT PARTNERS
Our clients value our focus on IT security and great support. Our aim is to become your inhouse IT team, to be a dependable part of your business operations. If your organisation needs better IT support and robust security, get in touch with us today. We’ll arrange a meeting to explore how we can help you succeed.
